Delivering a better service and lower bills
What we did
We’ve worked for Severn Trent since 2010, keeping the majority of their 7.5m customers across the Midlands happy. These customers are as diverse as you could possibly get; from ABC1 to CDE, within a wide range of ages and ethnic groups, holding different beliefs, and those with learning difficulties.
During this time, we have created several high-profile projects. These include writing their 5-year digital strategy, launching a new customer service site and portal, alongside lots of web and content creation work.